SMS Privacy Policy

Updated 3.31.2026

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Providing your mobile number and opting in to receive SMS communication is voluntary and is not a condition of receiving services from AID Upstate.

AID Upstate (“we,” “us,” “our”) is committed to protecting the privacy and confidentiality of the individuals we serve. This notice explains how we handle your information when you opt in to receive SMS messages from us.

WHAT INFORMATION WE COLLECT

When you opt in to receive text messages, data collected may include your mobile phone number, carrier name, as well as the date, time, and content of your messages.

HOW WE USE YOUR INFORMATION

We use your information to send program/case updates and notifications and to respond to questions so that we may provide personalized case management and prevention services.

SHARING YOUR INFORMATION

Mobile opt in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

PRIVACY & DATA SECURITY

By opting in, you acknowledge and accept that electronic communications may not be fully secure. AID Upstate makes every effort to include only the minimum necessary information in text messages; however, due to the nature of our services, messages may include sensitive personal information such as health details, family/household status, and legal matters. AID Upstate takes reasonable administrative, physical, and technical safeguards to protect information exchanged through text messaging, including use of HIPAA-compliant or BAA-covered messaging vendors, staff training on privacy and security practices, and access controls.

POLICY SCOPE & UPDATES

This policy applies specifically to SMS/text messaging and does not replace AID Upstate’s general Notice of Privacy Practices. AID Upstate reserves the right to update this policy; The date of the last update will be posted at the top of this policy for your convenience.

View our SMS Privacy Policy at https://www.aidupstate.org/sms-policy and SMS Terms and Conditions at https://www.aidupstate.org/sms-terms-of-service.