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Employment

POSITION: Medical Receptionist

REPORTS TO: Medical Office Manager

DEPARTMENT: Medical Clinic

TIME/STATUS: Full-time, Regular, Non-exempt

BENEFITS: Full

 

GENERAL DESCRIPTION

Under direction of the Medical Office Manager, the Medical Receptionist performs a variety of tasks. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established agency protocols; assisting patients/clients with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff. The employee must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

 

SPECIFIC RESPONSIBILITIES

1.    Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.

2.    Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed.

3.    Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

4.    Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by agency.

5.    When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

6.    Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

7.    Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

8.    Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.

9.    Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.

10.  Calls patients daily to confirm next day’s appointment.

11.  Verifies method of payment for service (Medicaid, Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate.

12.  Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.

13.  Attends scheduled department staff and clinical meetings.

14.  Performs other duties as may be required.

 

QUALIFICATIONS

1.    Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

2.    Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.

3.    Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.

4.    Must be highly flexible; able to accommodate changing needs of the department.

5.    Well-developed verbal and written communication skills.

6.    Knowledge of basic math and modern office procedures.

7.    Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.

8.    Basic to intermediate computer knowledge and skills.

9.    Training and/or experience with computer data entry and ability to type a minimum of 45 WPM.

 

EDUCATION AND EXPERIENCE

1.    Graduation from high school or equivalent plus six months of medical receptionist experience in comparable health care setting.

2.    Prior administrative or clerical experience in clinical or community-based setting highly preferred.

 

APPLICATIONS

Cover letters and resumes may be email to chris.thomas@aidupstate.org.

 

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POSITION: Nurse - Licensed Practical Nurse (LPN) or Registered Nurse (RN)

REPORTS TO: Medical Director

DEPARTMENT: Medical Clinic

TIME/STATUS: Full-time, Regular, Non-exempt

BENEFITS: Full

 

GENERAL DESCRIPTION

Under direction of the Medical Director, the Nurse provides routine, standardized, safe nursing care for outpatients while promoting efficient patient flow.

SPECIFIC RESPONSIBILITIES

1.    Rooms patients in a timely and efficient manner. Obtains brief medical history and chief complaint from patients during rooming encounter.

2.    Documents patient's vital statistics andother encounter data into patient chart/EHR and ensures that all required/requested records are in the chart/EHR.

3.    Documents/reconciles all patient allergies and medications in the patient chart/EHR at each visit.

4.    Prepares exam rooms with appropriate instruments, supplies and equipment. Cleans exam rooms between procedures and exams. Maintains a clean work environment.

5.    Assists providers with examinations, procedures, and other activities related to direct patient care.

6.    Assists with patient chart/EHR preparation prior to patient appointments in an efficient and timely manner to include processing lab/test results into the patient chart/EHR.

7.    Arranges for patient appointments for diagnostic testing/labs, consults, referrals and hospital admissions. 

8.    Calls in or e-scribes prescriptions for patients according to provider order and documents appropriately in the patient’s chart/EHR.

9.    Receives and returns clinically related telephone calls–screening and forwarding those requiring provider action–and documents appropriately in the patient’s chart/EHR.

10.  Promotes positive health behaviors and self care skills through patient education.

11.  Achieves and maintains proficiency within the electronic health record (EHR) system.

12.  Monitors and maintains stock of medical supplies and proper functioning/cleaning of equipment. Maintains patient care equipment logs relating to quality control as appropriate.   

13.  Completes medical/physical history/prior authorization forms and other related information for insurance companies as appropriate.

14.  Assists scheduling/front office staff with clinical information regarding scheduling and prioritizing/triaging of patients. Informs provider of changes in schedule.

15.  Demonstrates compliance with organizational policies and procedures; including but not limited to patient safety and confidentiality (following HIPAA regulations), time and attendance, dress code.

16.  Adheres to both job related and legal requirements regarding licensure, certification, and assigned training.

17.  All employees may be required to perform other job related tasks other than those specifically presented in this job description.

 

QUALIFICATIONS

  1. Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
  2. Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
  3. Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
  4. Must be highly flexible; able to accommodate changing needs of the department.
  5. Well-developed verbal and written communication skills
  6. Ability to work well under pressure with minimal supervision.
  7. Proven flexibility and willingness to handle a variety of tasks.
  8. Basic to intermediate computer knowledge and skills.
  9. Training and/or experience with Electronic Medical Records (EMR)

 

Required Certifications, Registries, Licenses

South Carolina LPN  or RN License

CPR Certification

 

APPLICATIONS

Cover letters and resumes may be email to chris.thomas@aidupstate.org.

 

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 Thank you for your interest in employment with AID Upstate. Please be sure to check back with us for future employment opportunities that are posted here as they become available. Until then, we wish you the best of luck with your employment search.

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